WHAT PERSONAL INFORMATION WE MAY COLLECT
Through your use of EleHealth websites and Services, we may collect personal information. Personal information generally refers to any information that can be linked to an identifiable person. Please note that while some information may not be identifiable by itself (e.g., your address) the information may become personally identifiable if combined with other information (e.g., address and age).
The Personal Information that we may collect or have collected about you varies with the Services you choose and use. Personal information collected about you includes but is not limited to:
Direct and Personal Identifiers: Information that identifies you including, but not limited to, your name, email, any username, and password that you may provide, your address, unique identifiers (such as a mobile device ID) and your email and other personal contact information.
Demographic Information: Information regarding your gender, race, or other protected class of data.
Commercial Information: Information about products or Services you considered utilizing through mobile applications, application data, and pricing information. We collect information from you when you provide us with feedback, and we may collect information regarding your receipt and interaction with emails and other messages that you receive from us.
Electronic Network Activity: Information regarding your use of our websites and mobile applications including but not limited to Internet Protocol address information, information obtained through weblogs concerning your activity on our websites and applications, mobile device identifiers and other related metadata regarding use of our mobile applications. We may collect information, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned or permanently assigned to a computer when the Internet is used), domain name, device ID, language preferences, referring website, the length of time you are visiting our website, and/or a date/time stamp from your visit. We may also collect such information in relation to monitoring potential malicious code on our systems, such as through the collection of metadata and traffic data, or portions or hashes (a file that has been converted into a numerical string by a mathematical algorithm) of any of the information listed here.
Geolocation Information: Information about the location from which you are accessing our mobile applications. For more information relating to the use of such tools, review our “Cookies” section below.
Inferences: We may develop inferences about you using the data set forth above.
SOURCES OF PERSONAL INFORMATION
We collect your Personal Information in the following ways, pursuant to applicable law:
Directly From You, when you use our Services, register for an account, complete documents, or forms, contact us, respond to a survey, sign up to receive emails, text messages, and/or postal mailings.
From Our Third-Party Partners, including from third parties that we have partnered with to provide you the Services that you have requested from us.
Other Sources, including data analytics providers or publicly available sources.
HOW WE USE YOUR PERSONAL INFORMATION
We use your Personal Information for the following business purposes (“Processing Purposes”) associated with our general business operations. We may collect your Personal Information:
Providing our Services
To enable you to access and use our websites and mobile applications.
Communicating With You
To communicate with you and to respond to your requests, questions, comments, and other inquiries.
To send marketing and promotional materials, including information relating to our products, Services, sales, or promotions or those of a third party.
Analytics and Administration of Website
To administer, maintain, evaluate, and improve our websites, mobile applications, and Services, and to develop new products and services.
To conduct research and analytics related to our websites and Services, including combining any or all of the information that we collect or obtain.
Core Business Functions
To manage our business operations, perform our obligations and exercise our rights under any agreement that you or your organization has with us.
For other purposes with your consent, or as otherwise permitted or required by applicable law.
We may de-identify and aggregate your information, including sensitive personal information, to conduct analytics and improve our Services.
We use Personal Information to comply with our legal or regulatory obligations, to establish or exercise our rights, and to defend against a legal claim.
Security and Fraud Prevention
We use Personal Information to detect, investigate, prevent, or act regarding possible malicious, deceptive, fraudulent, or illegal activity, including fraudulent transactions, attempts to manipulate or violate our policies, procedures, and terms and conditions, security incidents, and harm to the rights, property, or safety of eleHealth and our users, customers, employees, or others.
Text Messages: If we send you text messages, we may also collect the information you provide, including your telephone number(s), when you read a text message, and information relevant to any request you make. You may opt out or stop receiving text messages, by replying STOP.
In some cases, we are required by law to mail information to you, so even if you request not to be contacted by mail, you will still receive some information by mail from eleHealth.
HOW WE SECURE YOUR INFORMATION
We use industry standard technology and best practices in an effort to keep your information confidential and secure. Your encrypted (encoded) sensitive information is protected using Transport Layer Security (TLS) as it passes between your browser and this website. We follow generally accepted industry standards to protect thePersonal Information submitted to us, both during transmission and once we receive it.
No method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. Only authorized persons are permitted to access your Personal Information, and it is our practice to ensure that such authorized people have access only to information needed for us to provide Services. All authorized persons must abide by security, privacy, and confidentiality agreements as well as receive annual training on information and security practices.
Additionally for website users, eleHealth routinely gathers data on website usage including but not limited to how many people visit the site, the sections they visit, what time they visit, or how long they stay. We collect and store at least the following information: the name of the domain from which you access the Internet [for example, yahoo.com if you are connecting from a Yahoo account]; the browser version from which you access our site; the date and time you access our site; any text you entered on the website; your email address and phone number; and the internet address of the website from which you linked directly to our site. We use this information for many purposes, for example to measure the number of visitors to different sections of our site and to help us make our site more useful to visitors.
We utilize Google Analytics in relation to personal information and websites. You can learn how Google collects and processes data by visiting “How Google uses information from sites or apps that use our services” located at www.google.com/policies/privacy/partners/.
We retain your personal information for the legally allowed and required period of time for the specific purposes for which we use it. eleHealth will also keep your personal information for as long as you are a registered customer or user of our Services or for as long as we have a valid business purpose to do so and, thereafter, for no longer than is required or permitted by law, as reflected in EleHealth’s internal Records Retention Policy.
THIRD-PARTY SITES AND LINKS
CHILD PRIVACY ISSUES
We understand the importance of protecting children’s privacy, especially in an Internet environment. It is our policy never to knowingly collect information from children by way of our website.
If you do not agree with the changes, then you must stop using our website and Services and notify us that you do not want your personal information used in accordance with the changes.
This website is maintained by EleHealth, 5525 Reitz Avenue, Baton Rouge, Louisiana 70809. You may contact us at firstname.lastname@example.org.